Breakthrough: ISO20000 is now required by US Government

ISO20000 is now specifically required by US Government, as a requirement for service providers who want of offer their services for government IT services. Recently, the US Air force, for their Enterprise Integration and Services Management (EISM) system, required an ISO20000 certificate from sourcing providers.

Requirements are very specific: "The prime contractor shall have evidence of ISO/IEC 20000 certification throughout the life of the contract, inclusive of options. The Government will evaluate (confirm) the offeror’s certification(s) based on the documentation provided in the proposal." This obviously requires a regular confirmation of the certified status.

Also: "This certification must be held at the organizational level of the legal entity performing the contract." Which means that a service provider cannot get this status cheap, by certifying just one team or just one service against the ISO20000 requirements (which is a common trick amongst providers, ever since the introduction of ISO standards).

Another RFP by US Dept of Defense, to be published in February, will be requiring the ISO 20000 certification. Also, NIST seems to be going to require ISO 20000 for an upcoming proposal, as well as the US Veteran’s Affairs has indicated a preference for ISO 20000 certificate for upcoming Help Desk proposals. These findings confirm the uptake of ISO20000 in the US.

Source: http://www.itsmportal.com/news/breakthrough-iso20000-now-required-us-government

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The ISO/IEC20000 Auditor course provides an effective learning environment for anyone interested in learning how to conduct the ISO/IEC20000 process audit. The course introduces both theoretical and practical knowledge to course participants. They will learn how to conduct ISO/IEC20000 process audits on their own IT organization as well as provide knowledge support within their own IT organization. An interactive approach is used combining lecture, discussion and exercises.

Course Objectives:

• Recognize and understand the key concepts of ISO/IEC20000
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• Understand the working of the ISO/IEC20000 processes and the potential benefits
• Identify bottlenecks on process control and provide positive remedial action

Date: November 15 – 16 2010
Location: Miami, FL / Live-Online

Who should attend:
IT Professionals that have an interest or play a role in ISO/IEC20000, regardless of certification of their organization, or that request their service provider to be ISO/IEC20000 certified.

Exam & Certification:
ISO/IEC20000 Auditor

Delivery:
Instructor-led classroom or virtual classroom (Live Online)

Duration:
2 Days

PMI PDUs:
Earn 14 PDUs

Prerequisites:

Eligibility criteria The Auditor training course is suitable for candidates who meet the following minimum criteria.
An employee (or contractor) of an RCB organization who is:
• a certified ISO 9000, BS 7799 or Tickit auditor. [It is the responsibility of the training provider to ensure that the candidates hold one of these certificates before they take the training course.]
• an IT auditor with at least three years’ general IT auditing experience
• able to communicate effectively with managers, subordinates, colleagues, users and customers
or
an employee of any organization who is:
• a certified internal auditor. [It is the responsibility of the training provider to ensure that the candidates hold a certificate before they take the training course.]
• an IT auditor with at least three years’ general IT auditing experience
• able to communicate effectively with managers, subordinates, colleagues, users and customers. Note: Although it is not a prerequisite, candidates who hold the ITIL Service Management Foundation Certificate will be at an advantage.

About Quint Wellington Redwood: Quint Wellington Redwood is a leading global independent consulting and training firm dedicated to resolving IT-related organizational challenges and IT Management Services. Operating in more than 49 countries and across four continents, Quint provides strategy, sourcing and service management to leading organizations, creating and implementing best practices worldwide. The firm’s portfolio of services includes education, consulting and measurement, integrated across the domains of business and IT.

Quint Education Solutions offers a complete portfolio of education services ranging from material licensing to full service onsite training around IT best practices such as ITIL, ISO20000 and CobiT. Our content is developed by Subject Matter Experts for Subject Matter Experts and tried and tested globally. With over 100,000 students trained via both classroom and virtual delivery options Quint offers the experience and flexibility to give your IT Best Practices education program a boost.

Register online: http://enroll.quintgroup.com/product/?tag=632&branch=US 

or

Let me know if you are interested or if you have any question. 

Rubel Khan
VP of Business Development
Quint Wellington Redwood
www.quintgroup.com  
1-305-333-4863 (Phone)
Email: r.khan@quintgroup.com

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