Training and Certification

Rubel Khan's Blog

ConnectIT USA – The 10 questions change leaders must answer first

Posted by Rubel Khan on January 21, 2010

ConnectIT USA – The 10 questions change leaders must answer first.

Two or three years ago I read a news story about an executive who had been hired to turn around the fortunes of a business that was on the rocks. The product was bad. Morale was awful. Management appeared to be confused about what to do. And customers were staying away in droves.

Clearly, this fellow had been hired to make changes, and here’s what he said: “We gotta shake this place up and keep shaking until we get it right.”

He was a change manager, to be sure. He had been brought in because things were not working well and somebody had to make miracles happen quickly. And our guy did that in spades, firing middle managers with abandon, reversing policies that had served the organization well, and establishing immediately that he was King.

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