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Exam MB2-632: Microsoft Dynamics CRM 4.0 Applications

Posted by Rubel Khan on July 4, 2009

Exam topics covered

The following list includes the topic areas covered on this exam. The percentage indicates the portion of the exam that addresses a particular skill.

Microsoft Dynamics CRM Concepts (34 percent)
Understanding Microsoft Dynamics Software
Multi-Lingual User Interface and Multi-Currency
Customer-Centered View
Using Microsoft Dynamics CRM for Microsoft Office Outlook
Sales (18 percent)
Microsoft Dynamics CRM Sales Concepts
Opportunity Management
Managing Leads
Sales Order Processing
Marketing (16 percent)
Planning and Creating Marketing Campaigns
Managing Marketing Campaigns
Service Management (18 percent)
Managing Contracts
Managing Cases
Creating a Knowledge Base
Managing Service Queues
Service Scheduling (14 percent)
Understanding the Service Scheduling Life Cycle
Scheduling Services
Maintaining Users and Resources

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Audience profile

Individuals who want to obtain a certification on Microsoft Dynamics CRM 4.0 Customization and Configuration should take this exam.

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Credit toward certification

When you pass this exam, you earn credit toward the following certifications:

Microsoft Certified Business Management Solutions Specialist
Microsoft Certified Business Management Solutions Professional – Applications for Microsoft Dynamics CRM 4.0
Microsoft Certified Business Management Solutions Professional – Developer for Microsoft Dynamics CRM 4.0

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Preparation tools and resources

In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.

E-Learning courses for this exam

Collection 8913: Applications in Microsoft Dynamics CRM 4.0

Note We strongly recommend that you use training materials in conjunction with the corresponding e-learning to prepare for a certification exam.

Training materials for this exam

Training materials for Microsoft Dynamics can be ordered through your local partner.

Course 8913: Applications in Microsoft Dynamics CRM 4.0

Classroom training for this exam

Course 8913: Microsoft Dynamics CRM 4.0 Applications

Supplemental learning resources

Sales Management, Marketing Automation, Service Management, Service Scheduling online manuals, and tutorials in online Help in the Microsoft Dynamics CRM product.

Additional skills recommended

General working knowledge of Microsoft Windows 98, Microsoft Windows 2000 Server, or Windows XP; the installation process; and the Customer Relationship Management process.

Microsoft online resources

MSDN: Designed as a reference for developers, the Microsoft Developer Network (MSDN) features code samples, technical articles, newsgroups, chats, and more.
Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

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Skills measured

This certification exam measures your ability to understand and articulate how to use and implement the Microsoft Dynamics CRM 4.0 Applications modules effectively, and to use the terms applied in the application to adequately convey solutions to other users.

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Exam specifics

Time requirements and questions

100 minutes to complete the exam
50 questions, with a passing rate of 70 percent
Multiple choice and multiple answer questions


Register for Exam #MB2-632, Microsoft Dynamics CRM 4.0 Applications.

Register now (

Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. Please contact with any certification or training-related questions.

Learn more and download samples

2 Responses to “Exam MB2-632: Microsoft Dynamics CRM 4.0 Applications”

  1. Vinay said

    Please send me MB2-632 microsoft-dynamics-crm-4-0-applications Dumps or sample question paper on my E-mail ID..

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