Microsoft Exams released in November 2009

Exams released in November 2009	Preparation guide
PRO: Windows 7, Enterprise Desktop Administrator (English)	Exam 70-686
TS: Windows 7, Preinstalling for OEMs (English)	Exam 70-683
PRO: Windows 7, Enterprise Desktop Support Technician (English)	Exam 70-685

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MCITP: Windows 7, Enterprise Desktop Support Technician certification update

MSL will be offering a MCITP: Windows 7, Enterprise Desktop Support Technician certification. The requirements are not yet finalized. Microsoft expect to have final requirements shortly. Candidates wishing to pursue this certification can safely proceed to prepare for 680: Win 7, Configuring and 685: Win 7, EDST. Additional requirements will be announced by the end of December 2009. Upgrade requirements have not been determined yet and will be announced at the same time.

If you have any questions, post a comment here and Microsoft will have their certification product managers answer them.

Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician

Published:	September 14, 2009 (in development)
Language(s):	English
Audience(s):	IT Professionals
Technology:	Windows 7
Type:	Proctored Exam

 

Credit Toward CertificationWhen you pass Exam 70-685: Pro: Windows 7, Enterprise Desktop Support Technician, you complete the requirements for the following certification(s):

Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician 7

Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.

 

Identifying Cause of and Resolving Desktop Application Issues (20 percent) Identify and resolve new software installation issues. This objective may include but is not limited to: installation permissions; local administrator requirement; licensing restrictions; digital signing Identify and resolve software configuration issues. This objective may include but is not limited to: enabling and disabling features; advanced settings; pointing to a network resource; changing the default settings on the image Identify cause of and resolve software failure issues. This objective may include but is not limited to: checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system Identifying Cause of and Resolving Networking Issues (23 percent) Identify and resolve logon issues. This objective may include but is not limited to: hardware vs. network; password expiration; trust relationships with machine accounts; determining logon context; logon hours compliance Identify and resolve network connectivity issues. This objective may include but is not limited to: determining scope of issue; determining whether it’s a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway Identify and resolve names resolution issues. This objective may include but is not limited to: checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes Identify and resolve network printer issues. This objective may include but is not limited to: hardware failure; server issues; printer failure; network issues; driver issues Managing and Maintaining Systems That Run Windows 7 Client (21 percent) Identify and resolve performance issues. This objective may include but is not limited to: analyzing system and application logs; analyzing started services; setting power management; checking hard drive space; optimizing virtual memory Identify and resolve hardware failure issues. This objective may include but is not limited to: identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken Supporting Mobile Users (18 percent) Identify and resolve wireless connectivity issues. This objective may include but is not limited to: signal strength; encryption types; encryption keys; wireless profiles; mobile devices Identify and resolve remote access issues. This objective may include but is not limited to: VPN client not connecting; IPv6 support; access and authentication to network resources Manage file synchronization. This objective may include but is not limited to: synchronizing offline files and folders; restoring the backup files; folder size limits; roaming profiles Identifying Cause of and Resolving Security Issues (18 percent) Identify and resolve Windows Internet Explorer security issues. This objective may include but is not limited to: adding trusted sites; advanced settings; installing plug-ins; identifying group policy restrictions; certificates Identify and resolve firewall issues. This objective may include but is not limited to: determining whether a port or a protocol needs to be enabled; determining whether access needs to be provided to an external address Identify and resolve issues due to malicious software. This objective may include but is not limited to: analyzing services; analyzing programs; analyzing processes; analyzing browser helper add-ons; user account control Identify and resolve encryption issues. This objective may include but is not limited to: requirements for installing; recovering encryption keys; key management Identify and resolve software update issues. This objective may include but is not limited to: identifying software update level; checking whether client is receiving regularly scheduled updates; identifying incompatibility of update with other applications

Microsoft and HDI Announce New Windows 7 Desktop Support Certification

Microsoft is pleased to announce our partnership with (HDI) Help Desk Institute to deliver MCITP: Enterprise Desktop Support Technician 7, in preparation for the availability of Windows 7.

MCITP:EST7 is designed to identify quality help desk support professionals with deep technical expertise (validated by Microsoft) and strong customer service skills (validated by HDI, an industry-recognized standards body that promotes best practices).

MCITP: EST7 is available to new candidates and candidates who are upgrading from MCITP:EST or MCDST.

MCPs who earn the credential will have full access to MCP benefits and resources. Want more info? Check out the complete certification path, requirements and benefits is available here.